Ariadna Pons

Hi Alice Dufour , That is correct. At this moment, the Kniterate app does not read DAK's lace transfer symbols, but it does read knit (rear ad front), tuck (rear and front) and miss symbols. See th...

Hi Martin, thank you for reaching out. That piece is the shock sensor. Please follow these instructions with the machine always TURNED OFF: Try to locate these magnets under the needle beds by intr...

Hi Greta, can you please send me your .json file at ariadna@kniterate.com?Thanks

Thanks for the info. In that case, instead of using the closing options in the app, I would recommend unchecking the “Close” box and placing the background color yarn in a feeder further back (4 or...

Hi Greta, thanks for reaching out.How many colors is your design? Does it have a solid color around the edges?Our usual settings for 2 ends of 2/28 in a multicolored jacquard are:stitch 7/ roller 8...

Hi Bogil Lee , you should have received an email from me already!

Hi Bogil Lee , I hope you are well.It looks like the blade is broken. We can help you replace it.Could you please check if there is a set of spare blades in the toolbox that came with the machine? ...

Hi Alyssa Grube , I'm glad the problem is solved.Thank you for the update!

Hi Lila Rousselet, As you may have observed, the Load txt file pattern command imports files as single-bed knits, i.e., it separates the different colors and generates the front bed stitches, but i...

Hi Lila Rousselet , try setting the stopping distance to 3 or 4 so that feeders are parked a bit further away from each other. Please let us know if this doesn't work!