Gerard Rubio

Hi Lula, could you share a few pictures of your feeders close to the needle bed to see their exact position? Could you also share a picture of the top part of the feeder, the part attached to the r...

Hi Amy, YarnT stands for Yarn Top, which are the top yarn control units. Do you see any red lights up there? We have some information about errors on page 46 of the instructions manual and in the o...

Hi Jason, that link is outdated. The one that has the updated timeline was shared previously. I'll send it again privately. Thank you.

Hi Patricia, Could you recheck the link? We keep the list with all the orders hidden as it contains confidential customer information. Thank you

Hey Dorin, it seems the stitch is a bit too tight - the yarn might be too thick for the default stitch size the file has. Please try increasing by 1 or 2 points the stitch size across the entire fi...

Hi Christine, I ran the warm-up file on a machine of ours, and I found the same issue. I edited the kcode a bit, so the feeders are spaced out better: carriers 3 and 4 are fully overlapped now, lea...

Hi Selima,  The next software update is expected for July. I will reach out to you privately to gather more information about where you are based to provide an estimation for the delivery. Thanks, ...

Thanks @... for the info. We now have accessories and spare parts in stock in Barcelona so shipments will come out fast. Samantha Bianchi please send us an email to support@kniterate.com with what ...

Hi LeBrie. Before you store your machine for long periods, please make sure needle beds and carriage rails are well lubricated, that will keep them in great shape for many many years. Then make sur...

Hi Anna, the machine is not clamped into the crate strong enough to support tilting it. You'd have to remove the machine from the shipping box first to fit into your lift. Tipping the machine on it...