Gerard Rubio

Thanks Robert for the quick note - post removed. This forum is open to the public. The backer's only forum is in our older platform here.

Hi Alessandra, Could you try using the new version of the app? it is more stable If the issue persists there when trying to validate the design, please Report a bug and submit the design, this way,...

Hi Catriona. We are sorry our online support doesn't seem to be enough to get this issue with the chain fixed permanently. Given your machine is within the warranty period, the best thing is for us...

Hi Catriona, let me share a section of the instructions manual page 44 to make sure the right steps are followed: Transfering a design to an SD cardAfter making a design in the Kniterate software,...

Hi Robert Warner could you try it again? We did some more adjustments and it is working well for us. Keep us posted and thanks.

Can you check now Robert Warner? It seems we had an authorization bug. Resolved now. Thanks for reporting it!

Joe McFadden it got fixed three hours ago. Apologies for the inconvenience!

Hi Joe, thank you for your message. We are looking into this! We'll let you know something shortly.

Hi Joe McFadden, thanks for sending detailed pictures over email. Something I think could help is to add two knitted passes after you've transferred all the stitches to the same bed, right before d...

Hi Joe McFadden the bind off is one of the actions that require better fine-tuning of all the parameters. The one the software provides works well for our testing yarn. I believe with each yarn, pa...