Can't access software

Joe McFadden

February 10, 2022 12:22

Is anyone else having trouble accessing the software today? We are getting an error page and cant log in to the standard or new preview versions.

 

Thanks

Joe

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  Joe McFadden

  February 10, 2022 12:24

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  Gerard Rubio

  February 10, 2022 12:57

  Hi Joe, thank you for your message. We are looking into this! We'll let you know something shortly.

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  Gerard Rubio

  February 10, 2022 18:08

  Joe McFadden it got fixed three hours ago. Apologies for the inconvenience!

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  Robert Warner

  February 13, 2022 17:40

  Gerard Rubio Has something changed in the software login process? I'm no longer able to log in to the preview application - it gets stuck in a login loop forever. 

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  Gerard Rubio

  February 14, 2022 16:40

  Can you check now Robert Warner? It seems we had an authorization bug. Resolved now. Thanks for reporting it!

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  Robert Warner

  February 14, 2022 21:45

  It's still not letting me in - the URL updates to "unauthorized" and then it reverts to the login screen. I can't get it past that - I'm using the preview URL. 

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  Gerard Rubio

  February 15, 2022 22:59

  Hi Robert Warner could you try it again? We did some more adjustments and it is working well for us. Keep us posted and thanks.

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