Ariadna Pons

Hi Peter, Thank you for reaching out.This feature is not yet available in the app, but it's on our to-do list.Having said that, it's possible to add a pause in the key code by typing in the word “P...

Hi Alessandro Cocconi , can you please share your file and yarn specs?

Hi Racer, Could it be that the draw thread was not correctly caught by the first needles at its introduction? Could you please send a picture of the knit?If this is the problem, please make sure yo...

hi Giuseppina Pomponio , It looks like the problem happens mainly in the white and brown areas, yarns 2 and 4. Could you try swapping these yarns for ones more similar in weight to yarn 3? If possi...

Hi Racer, I hope you are well.The file that comes in the SD card with the machine is not the scarf, but the warm-up file. The scarf file is available for download from the shared drive folder. You ...

 Hi Giuseppina Pomponio , Whenever you use an image to do jacquard, the backing (reversible or birdseye) is applied all over, even though the motif is only a small part of the whole image.If you wa...

Giuseppina Pomponio it's also because of the yarn thickness. Try reducing the stitch size in the interlock part to 4 or even 3.

Hi Giuseppina Pomponio , I have the impression that the yarns you are using are very thin. Also each one of them has a different weight, which makes it way more challenging to find the right adjust...

Cali Bessa only for the rib for now. Try it and see how it goes!

Hi Cali Bessa , In the screenshot of your swatch, the transfer arrangement after the cast on is incorrect; the transfer before the rear knit must be front-to-rear.The Kniterate beanie probably hasn...