Gerard Rubio

Founder of Kniterate

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Activity overview

Latest activity by Gerard Rubio
  • Gerard Rubio commented,

    Thanks Catriona for the info. We now have accessories and spare parts in stock in Barcelona so shipments will come out fast. Samantha Bianchi please send us an email to support@kniterate.com with w...

  • Gerard Rubio commented,

    Hi LeBrie. Before you store your machine for long periods, please make sure needle beds and carriage rails are well lubricated, that will keep them in great shape for many many years. Then make sur...

  • Gerard Rubio commented,

    Hi Anna, the machine is not clamped into the crate strong enough to support tilting it. You'd have to remove the machine from the shipping box first to fit into your lift. Tipping the machine on it...

  • Gerard Rubio commented,

    Thanks Robert for the quick note - post removed. This forum is open to the public. The backer's only forum is in our older platform here.

  • Gerard Rubio commented,

    Hi Alessandra, Could you try using the new version of the app? it is more stable If the issue persists there when trying to validate the design, please Report a bug and submit the design, this way,...

  • Gerard Rubio created a post,

    Update #45: Jan-Feb 2022 Progress Update

    https://www.kniterate.com/2022/03/21/jan-feb-2022-progress-update/  

  • Gerard Rubio commented,

    Hi Catriona. We are sorry our online support doesn't seem to be enough to get this issue with the chain fixed permanently. Given your machine is within the warranty period, the best thing is for us...

  • Gerard Rubio commented,

    Hi Catriona, let me share a section of the instructions manual page 44 to make sure the right steps are followed: Transfering a design to an SD cardAfter making a design in the Kniterate software,...

  • Gerard Rubio commented,

    Hi Robert Warner could you try it again? We did some more adjustments and it is working well for us. Keep us posted and thanks.

  • Gerard Rubio commented,

    Can you check now Robert Warner? It seems we had an authorization bug. Resolved now. Thanks for reporting it!