Ariadna Pons

Hi Amy, Here is a conversion chart that you may find useful:https://drive.google.com/file/d/1KWJ3H7T7HhG3VQBrMyctCcp2_9iihSbt/view?usp=drive_linkDo not hesitate to reach out with any other question...

Hi Amy Wagner , we've created a new article on our Support page with a detailed list of all machine errors and how to clear them.https://support.kniterate.com/hc/en-us/articles/13530813706141-2-7-M...

Hi Raven, please reach out to support@kniterate.com for an update on your shipping date.Thank you!

Hi Tracey, yes, the Kniterate can work with wool and many other materials as long as the yarn thickness is right. We recommend yarn weights between 6Nm and 8Nm. You will find more information on su...

Hi Pia,  the first thing you should try is turning the black wheel to enable the sensor as per this video. If it still continues with the noise and the sensor doesn't light up you could check the m...

Hi Mieke,  sorry for the delayed response. Unfortunately, the buck file for the Kniterate scarf does not exist, it was created with a different program. In this folder you can find different buck f...

Hi! Sorry for the delayed response. If you knitted with 1 single strand of yarn, it seems to be thinner than the one we used. You could try lowering the stitch size by 1 point overall. Thanks!

Hi Asidert,  as Olgalyn wrote above, 0 = left to right; 1 = right to left; 2 = any direction.

Hi Laurence,  We are aware that knitting is not so efficient with the generation of so many moves and kickbacks. We are working on this to be improved in a future update. At this moment there is no...

Hi Laurence,  have you tried to see what happens if you don't use the split stitch and go directly to the interlock?  Does that not work well? Can you tell at what moment the yarn broke? Do you thi...