Ariadna-Pons

Hi Martin, thank you for reaching out. That piece is the shock sensor. Please follow these instructions with the machine always TURNED OFF: Try to locate these magnets under the needle beds by intr...

Hi Greta, can you please send me your .json file at ariadna@kniterate.com?Thanks

Thanks for the info. In that case, instead of using the closing options in the app, I would recommend unchecking the “Close” box and placing the background color yarn in a feeder further back (4 or...

Hi Greta, thanks for reaching out.How many colors is your design? Does it have a solid color around the edges?Our usual settings for 2 ends of 2/28 in a multicolored jacquard are:stitch 7/ roller 8...

Hi Bogil Lee , you should have received an email from me already!

Hi Bogil Lee , I hope you are well.It looks like the blade is broken. We can help you replace it.Could you please check if there is a set of spare blades in the toolbox that came with the machine? ...

Hi Alyssa Grube , I'm glad the problem is solved.Thank you for the update!

Hi Lila Rousselet, As you may have observed, the Load txt file pattern command imports files as single-bed knits, i.e., it separates the different colors and generates the front bed stitches, but i...

Hi Lila Rousselet , try setting the stopping distance to 3 or 4 so that feeders are parked a bit further away from each other. Please let us know if this doesn't work!

Hi Lila Rousselet , the program creates a birdseye backing by default, for which it needs a 3rd color. To keep it a 2-color reversible piece, click on “Invert colors” as shown above.Thanks!