Gerard Rubio

Hi Kyle, we will start working on something like that soon at Kniterate! So users can share designs and load them directly into the app. Please reach out at info @ kniterate . com if you are intere...

Hi Mike, we were waiting to have it more advanced, but given your question brings the topic up, I'll let you know that we have been working on making DAK compatible with the Kniterate software. We ...

Apologies for the delayed update. We have been very busy and focused on making machines. We are working on the update now and it should be out soon. Thank you.

Joe McFadden The warm-up file is mostly advised to run entirely when you receive the machine since it has been traveling for a few weeks inside its crate. It is also recommended you run it for a wh...

Great to see scarves are coming out much nicer. As Robert pointed, check the yarn tensioner on the left of the machine. Try increasing the yarn tension by moving the pink sliders downwards a bit. R...

Thanks Ana Barroso for the detailed feedback!It could be that the ambient light of your space somehow triggers the roller sensor. This can be fixed by adjusting its sensitivity with the two potenti...

Glad to hear that, Lula ! Let us know if you need further assistance. 

Hi Lula, Thank you for sharing the video—the issue is clear now. Can you check if your feeder is too tightly or loosely attached to the rail? I made this video to show you how tight the feeders mus...

Thank you for all those pictures Lula. The tip of the feeders look ok. I would adjust feeder one a bit, though, to be more like this, in red below. A bit more towards the rear bed.Are your brushes ...

Hi Lula, could you share a few pictures of your feeders close to the needle bed to see their exact position? Could you also share a picture of the top part of the feeder, the part attached to the r...