Gerard Rubio

Thanks Ana Barroso for the detailed feedback!It could be that the ambient light of your space somehow triggers the roller sensor. This can be fixed by adjusting its sensitivity with the two potenti...

Glad to hear that, Lula ! Let us know if you need further assistance. 

Hi Lula, Thank you for sharing the video—the issue is clear now. Can you check if your feeder is too tightly or loosely attached to the rail? I made this video to show you how tight the feeders mus...

Thank you for all those pictures Lula. The tip of the feeders look ok. I would adjust feeder one a bit, though, to be more like this, in red below. A bit more towards the rear bed.Are your brushes ...

Hi Lula, could you share a few pictures of your feeders close to the needle bed to see their exact position? Could you also share a picture of the top part of the feeder, the part attached to the r...

Hi Amy, YarnT stands for Yarn Top, which are the top yarn control units. Do you see any red lights up there? We have some information about errors on page 46 of the instructions manual and in the o...

Hi Jason, that link is outdated. The one that has the updated timeline was shared previously. I'll send it again privately. Thank you.

Hi Patricia, Could you recheck the link? We keep the list with all the orders hidden as it contains confidential customer information. Thank you

Hey Dorin, it seems the stitch is a bit too tight - the yarn might be too thick for the default stitch size the file has. Please try increasing by 1 or 2 points the stitch size across the entire fi...

Hi Christine, I ran the warm-up file on a machine of ours, and I found the same issue. I edited the kcode a bit, so the feeders are spaced out better: carriers 3 and 4 are fully overlapped now, lea...