Gerard-Rubio

Sometimes the needles don't catch the yarn. This usually occurs when the angle in which the yarn is delivered to the needles that come out is too horizontal, making it unreachable by the needle's h...

This message is displayed when the mainboard underneath the machine can't connect with the board in the carriage. Please check this article first to see if the clump sensors are causing this. If s...

The design app has been tested with Chrome/Firefox/Edge/Safari on Windows and macOS. It works well with every one of them but Edge. First of all, please make sure the browser you use is updated to ...

Sometimes it helps to take off the brushes to see what is going on with the needles. This can be useful, for example, when a yarn is not being caught properly, or a transferring operation is not su...

If you rotate the rear switch to the ON position and the machine doesn't turn on, it is possible the emergency stop button in the front is engaged. The emergency stop button stops the machine immed...

If you press the black wheel and nothing happens, try pulling the black wheel from the encoder. Once the black piece is separated from the machine, try to navigate the menu by directly interacting ...

The clump sensors exist to detect any irregularity in the needle bed (a broken needle, for example) or in the knitting area (yarn piling up, for example). For this to happen effectively, the metal ...

When you're knitting a jacquard with multiple colours you might end up knitting edges that open up like pockets. To overcome this issue, yarn colors have to be threaded in the appropriate yarn fe...

Sometimes when setting up your machine and taking off the carriage and putting it back on, one of the clump sensors' metal plates can be tripped. If that is the case, when you turn on your machine ...