
Gerard Rubio
Founder of Kniterate
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Recent activity by Gerard Rubio-
Joe McFadden The warm-up file is mostly advised to run entirely when you receive the machine since it has been traveling for a few weeks inside its crate. It is also recommended you run it for a wh...
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@Brigit Heese I just gave you access to the timeline thread in the backers-only forum. You should be able to access it through the link shared on our updates, or here.
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Hi Anita, I answered yesterday to the support request you created. Thanks!
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Hi Kezia, thanks for reaching out. I can't locate your order under your name. I'll send you a PM to sort it out.
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Christine Split stitch is still pending to be tested more thoughtfully Robert Ingemarsson We are looking into that issue. Thank you for your patience!
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Hey Robert Ingemarsson we are planning to release some software updates plus the template of the beanie this month. The sweater template will follow.
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Hi Samantha, For the machine to be operative, those red lights should be off. Could you pivot the knot sensors to their vertical position? As seen in green below Sorry to hear about those missing ...
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Hi Samantha, Thanks for the update. Could you provide a picture of the mast damage? We will definitely reinforce those crates! Please visit page 46 from the instructions manual for more information...
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Finally here. Apologies for the delayed update!
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Hi Jeni, thanks for reaching out. It is indeed having a knock-on effect. We updated the timeline to reflect these changes (link to the old forum, accessible for machine backers only). You can reach...