Gerard Rubio

Hi Selima,  The next software update is expected for July. I will reach out to you privately to gather more information about where you are based to provide an estimation for the delivery. Thanks, ...

Thanks Catriona for the info. We now have accessories and spare parts in stock in Barcelona so shipments will come out fast. Samantha Bianchi please send us an email to support@kniterate.com with w...

Hi LeBrie. Before you store your machine for long periods, please make sure needle beds and carriage rails are well lubricated, that will keep them in great shape for many many years. Then make sur...

Hi Anna, the machine is not clamped into the crate strong enough to support tilting it. You'd have to remove the machine from the shipping box first to fit into your lift. Tipping the machine on it...

Thanks Robert for the quick note - post removed. This forum is open to the public. The backer's only forum is in our older platform here.

Hi Alessandra, Could you try using the new version of the app? it is more stable If the issue persists there when trying to validate the design, please Report a bug and submit the design, this way,...

Hi Catriona. We are sorry our online support doesn't seem to be enough to get this issue with the chain fixed permanently. Given your machine is within the warranty period, the best thing is for us...

Hi Catriona, let me share a section of the instructions manual page 44 to make sure the right steps are followed: Transfering a design to an SD cardAfter making a design in the Kniterate software,...

Hi Robert Warner could you try it again? We did some more adjustments and it is working well for us. Keep us posted and thanks.

Can you check now Robert Warner? It seems we had an authorization bug. Resolved now. Thanks for reporting it!