Chain

Catriona

March 19, 2022 16:15

My chain has came off again. 3rd time I did get it fixed, could I have support this time from Kniterate. To ensure the chain is on correct. Anyone else have any problems with the machine.

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  Gerard Rubio

  March 21, 2022 09:36

  Hi Catriona. We are sorry our online support doesn't seem to be enough to get this issue with the chain fixed permanently. Given your machine is within the warranty period, the best thing is for us to arrange the pickup of your machine to get it sent to Barcelona, so we can service it properly before returning it to you. We will reach out to you to organize this. Thank you.

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