Hi Catriona, let me share a section of the instructions manual page 44 to make sure the right steps are followed:
Transfering a design to an SD card
After making a design in the Kniterate software, download the ‘.kc’ file to
your preferred folder and rename it ‘command.kc’. Transfer your file to an
SD card. To do this, insert the SD card into the SD card slot of your computer
or an SD card adapter that is attached to your computer. Copy your file
from its folder to the SD card and eject the card when the file is transferred.
Place the SD card in the SD slot on the right hand side of the LCD menu
before turning on the machine. The machine is now ready to read the file.
Leave the card in the machine until your knit is completely finished.
If the SD card is not inserted or broken, the screen will let you know briefly
before the menu loads that it can’t open the SD card.
Remember: Only the file named exactly “command.kc” will be read.
Please let me know if the issue persists. Thank you.0
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