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Can anyone please help me out, kniterate is unable to respond because they're too busy

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15 comments

  • D3VUR

    Locate your two clump sensors - put them down or loosen them up slighly and rotate until they click.

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  • Polkunus

    Tried that. My clump sensors move and rotate 360 and click. What other checks are there?

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  • Robert Ingemarsson

    First thing the machine does is have the screen come on so without that hard to know whats going on.

    Gerard Rubio do you have a diagnostic that they could run on the machine to see why the screen is not starting?

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  • D3VUR

    On the left lower front side of machine press and turn clockwise large red button to make sure its not pressed in.

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  • Polkunus

    Hi thanks for the follow up. D3VUR , the machine would have no power if the emergency red button is not disabled.

    Robert Ingemarsson

    The machine powers up, lights flicker on the carriage, then half of the yarn feeder latches on the top of the carriage goes off. Its difficult to troubleshoot the issue. I don't know how to diagnose it and the manual doesn't help much when it comes to this. Its hard to even isolate the issue.

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  • D3VUR

    try moving head and yarn feeders all the way to the right or left - make sure all sensors are in vertical position and try again, do you get anything on LED screen ?

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  • D3VUR

    half of the yarn feeder latches on the top of the carriage goes off ?

    pull all your yarns through and wrap them around bolt on the left side, make sure nothing is loose and top sensors are not red when you start the machine

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  • Polkunus

    There's nothing on the lcd screen, its pitch black.

    I've uploaded a video, let me know if there are any specifics you want to see.

    https://www.youtube.com/watch?v=7EwTkqKYu4I 

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  • D3VUR

    First thing noticed - is it in dissembled state ? you need to fully assemble machine and connect all the wires according to manual. Second thing is try closing all the doors/windows(front/back) and make sure all door magnets connect, these are are sensors that will prevent machine from working 

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  • Polkunus

    It is not disassembled, everything that requires it to function should be connected. I removed the plastic chassis to have better access to troubleshooting

    If the doors and windows were an issue the lcd screen would say so, the lcd is not saying anything, its black

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  • Robert Ingemarsson

    ok 

    Can you put a SD card in with a command.kc file on the card.

    Close all the doors, rotate clump sensors till they click in the down position.

    Ensure the  tension arns on the left are all clickced in (so as not to trigger the yarn sensor), and the tension arms at the top are all clicked down (no red lights)

    once the yarn carrier connectors click down on the carriage, try pressing the button on the front once (dont twist).

    if all is working (other than then screen), then the machine should start knitting.  

    Trying to work out if its just the LCD screen .

    More than happy to do a video call with you if that helps - search for us on ecoknitware and send us a message (Cant share emails but you should be able to find us) 

     

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  • Robert Ingemarsson

    Hi

     

    Did you get anywhere with this?

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  • Robert Ingemarsson

    Hi - Just following up on this, have you managed to get your machine working yet?

     

    Regards

     

    Robert

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  • Polkunus

    Hey hows it going, thanks for the follow ups. I had the delta variant so I was KO’d for a bit but I’m fine now.

    These are all basic checks that I did previously and have done so recently. I had a knit file the entire time from a sample image i used for the GUI. None of the sensors that I know of are off at the moment.

    I’d be happy to do a video call. I did a quick google search but found nothing!

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  • Robert Ingemarsson

    Hi

    Sorry to hear that but glad you are better.

    More than happy to jump on a zoom call with you to see if we can get you up and working.

    May be easire to arrange by email - We aren't allowed to share emails here but if you search for our name and ingmarson(dot)com you will find us and then drop us an email and we can arrange a zoom call :)

    Shout if you cant find us :)

     

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